Privacy Policy

1. Introduction

RiverStreamBridge ("us," "we," or "our") is dedicated to maintaining your privacy. This Privacy Policy outlines the methods we employ to collect, utilize, reveal, and safeguard your data when you browse riverstreambridge.sbs or when you avail of our yacht charter offerings.

When you engage with our services, you are giving your agreement to the data practices detailed in this document. We adhere to privacy regulations like the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable privacy laws in Canada.

2. Information We Collect

2.1 Personal Information

We gather personal details that you willingly supply to us when you:

• Reserve a yacht charter
• Reach out to us via our website or telephone
• Sign up for our newsletter
• Complete forms on our website
• Engage in surveys or offers

These details may consist of:

• Your name and contact data such as email, phone number, and address
• Paying details (securely handled by outside entities)
• Specifications and needs for your charter
• Information for emergencies
• Any dietary needs or health information you choose to supply

2.2 Automatically Collected Information

Automatically acquired specifics about your device and how you use our website include:

• Your IP address and locational data
• The type and version of your browser
• Which pages you go to and the duration of your visit on our website
• The URLs of referring sites
• Information regarding your device such as type and screen resolution

2.3 Cookies and Tracking Technologies

We apply cookies and parallel tracking methods to amplify your navigation experience on our website. These tools aid us in:

• Remembering your selections
• Analyzing how our website is used and its performance
• Furnishing personalized material
• Enhancing our offerings

You are able to manage your preferences regarding cookies via your browser's settings or through our cookie consent tool.

3. How We Use Your Information

We utilize the information we collect for these purposes:

• Delivering Services: To deliver yacht charter services, manage reservations, and connect with you regarding your bookings
• Customer Assistance: To address your inquiries and provide support
• Processing Payments: To execute payment transactions and oversee invoicing
• Safety and Protection: To guarantee the security of our processes and defend against deception
• Promotion: To communicate marketing information and updates to you (with your consent)
• Streamlining Our Website: To evaluate visitor patterns and advance the functionality of our website
• Compliance with the Law: To adhere to relevant laws and legal expectations

4. Information Sharing and Disclosure

Your personal details are neither sold, exchanged, nor rented out to external parties. We may share your details under these circumstances:

4.1 Service Providers

We could disclose details to trusted third-party entities who help us with payment processing, web hosting, site maintenance, email distribution, performance tracking, and customer care.

4.2 Legal Obligations

In certain situations, we may reveal your information if mandated by law or in the event of legal inquiries, court directives, emergencies, or investigations into potential unlawful or fraudulent activities.

4.3 Business Transfers

If there is a merger, acquisition, or sale of corporate assets, your information may be transferred as a component of that transaction.

5. Data Security

We put into practice appropriate technical and organizational measures for protecting your personal details from unauthorized access, changes, disclosure, or destruction. These precautions encompass encryption, secure servers, controlled access, frequent assessments, and training our staff.

Nevertheless, we cannot provide an absolute guarantee of the security of your information as no method of transmission over the internet or electronic storage is impenetrable.

6. Data Retention

We keep your personal details only for as long as it is necessary to fulfil the purposes it was collected for, or as dictated by law. Typical retention periods:

• Charter bookings: 7 years for tax/legal reasons
• Communications related to marketing: until you opt-out or request deletion
• Analytics of Website Usage: 26 months
• Customer Support Interactions: 3 years from the last communication

7. Your Rights and Choices

You have rights which include accessing, correcting, deleting (as per legal constraints), portability, opting out of marketing, and controlling cookies. To exercise these rights, please contact us using the details provided below.

8. Third-Party Services

8.1 Google Analytics

Google Analytics is used by us for website usage analysis. You can decline this by using the Google Analytics Opt-out Browser Add-on.

8.2 Social Media Platforms

Our website may have links to social media platforms which follow their own privacy policies.

8.3 Payment Processors

Our payment operations are facilitated by third-party processors in line with PCI DSS compliance standards.

9. International Data Transfers

Your details may be transferred for processing to countries other than Montenegro, where we ensure protective measures in accordance with the relevant privacy laws.

10. Children’s Privacy

Our services are not designed for individuals under the age of 13. We do not intentionally collect data from them. If you suspect a child has provided us with personal information, contact us promptly.

11. Modifications to This Privacy Policy

This Privacy Policy may be updated to mirror changes in our practices or as required by law. We will inform you by uploading the revised policy on our site, reaching out to registered users via email, or posting a notification on our website. Continued engagement with our services post these updates is considered your acceptance of the changes.

12. Contact Information

For questions related to this Privacy Policy or to know more about our data practices, please reach out to us:

13. Google Ads User Consent Policy Compliance

We abide by Google Ads user consent policies. You can modify your preferences for cookies and tracking at any time using our cookie settings.